Standard Terms and Conditions;
·The minimum age for our flights if four years old. Children who are aged four an over must be allocated a seat to themselves. An adult must accompany all children under the age of 16.
·Our gift vouchers are valid for 6 months from the time they are ordered. They must be redeemed through London Helicopter Charters booking system and flown within this time period
·Shared flights require a minimum of 4 passengers to go ahead. If there are not enough passengers, then we will contact you to reschedule the flight. Alternatively, you can buy the other seats to make 4 passengers.
·London Helicopter Charters Ltd reserves the right to change or terminate the voucher / ticket at any time.
·Health restrictions may prevent people from flying with us, this includes limited mobility, epilepsy, heart conditions and pregnancy. Please call us for further advice
·Delivery off vouchers is by email PDF for all.
Vouchers have no monetary value.
·Gift Vouchers are non-refundable and no change will be given for them.
·London Helicopter Charter Ltd reserves the right to cancel and/or reschedule flights at any time.
·In the event that you cancel your booking less than 48 hours before the flight, no refund will be given.
·The captain of the aircraft shall have absolute discretion to refuse embarkation to passengers. To decide how the passengers are seated and to whether the flight can be safely undertake and where and when the aircraft should be landed
·The aircraft must operate within the manufacturer’s designated flight parameters and to the company’s operations manual. Therefore London Helicopter Charter Ltd require individual passenger weights in advance to ensure the aircraft operates within these parameters. Should it be determined at any time that the flight would operate outside these parameters, the company reserves the right to amend, postpone or cancel the flight.
·If you are late, then London Helicopter Charters Ltd reserves the right to withdraw your seat and no refund will be given.
·If for any reason beyond the carrier’s control the aircraft is diverted from any destination shown in the flight schedule to another destination the flight shall be deemed to be complete when the aircraft arrives at the other destination
·London Helicopter Charters must be notified of any passengers with additional needs / special circumstances at any time of the booking; these include reduced mobility, sight & hearing impairments, intellectual disability and pregnancy. London Helicopter Charters pilots and staff are not permitted to provide more than a reasonable level of assistance therefore passengers are required to board the aircraft with minimal assistance and should also be able to exit the aircraft swiftly in case of emergency and a rapid evacuate being required. Passengers are often required to board and disembark the aircraft with engine and rotors running and under such circumstances only one passenger is permitted under the rotor disc at any time. London Helicopter Charters reserve the right to refuse on the ground of disability, or of reduced mobility, to accept a reservation from or t embark a disabled person or a person with reduced mobility in order to meet applicable safety requirements established by the AOC holder and the CAA
·Under the terrorism act 2000, we are required to request identification in the form of a passport / Photo driving licence. For those who do not hold any of the above, please contact us and we will advise of suitable alternatives. Failure to provide adequate ID will result in refusal of embarkation
·Liability of Carrier (a) The Carrier does not undertake any carriage as a common carrier. (b) Except as expressly provided in these terms and conditions the Carrier shall not be liable to the passenger in any manner whatsoever (whether arising from negligence of the Carrier, its employees, agents or otherwise) for any loss or damage whatsoever (including without limitation or consequential loss) provided that this shall not exclude or restrict the Carriers’ liability for death of personnel. (c) All liabilities in relation to the carriage by air of passengers and their luggage shall be governed by the conditions of Carriage of the Carrier, a copy of which is available on request. (d) The passenger agrees to indemnify the Carrier and keep the Carrier indemnified against all liabilities, claims, costs and expenses whatsoever incurred due or claimed by any third party as a result of any such reason or circumstance save for liability for death or personal injury arising as a result of the negligence of the Carrier, its employees, servants or agents.
·Wrongful Acts of Charterer The passenger shall indemnify the Carrier against all claims and expenses (including legal fees & costs) in respect of any liability of the Carrier to third persons (including but not limited to passenger, consignors and consignees) for any loss or damage whatsoever (including costs and expenses on a full indemnity basis) arising out of any wrongful act or omission of the passenger, its servants or agents or any passenger carried with the authority of the passenger
·Severance If any part of the Agreement (including these Terms and Conditions) is considered by any court or other competent authority to be unenforceable, it shall be considered severable so as not in any way to effect the remainder of the terms.
·Third Party Rights The parties to the agreement shall be deemed not be have intended to confer by the Agreement any rights whatsoever on any other person. Accordingly, the provisions of Contracts (Rights of Third Parties) Act 1999 (or any other Re-Enhancement thereof) are expressly excluded
·Applicable Law and Jurisdiction The Agreement and these conditions shall be governed by and construed in accordance with English law and the courts of England and Wales and shall have non-exclusive jurisdiction to deal with any disputes arising hereunder.
. All prices stated are inclusive of VAT. London Helicopter Charters VAT Number is GB232063645
·Dangerous Goods Information All passengers must be aware of items that cannot be carried on board the aircraft. For further guidance visit www.caa.co.uk/dangerousgoods and choose the guidance for passengers option. Goods or items that are not permitted on the aircraft will not be loaded, or may be offloaded at any stage, and the Charterer may forfeit the flight with no notice and with no reimbursement. Any fees incurred as a result will be payable by the Charterer, or their Agent where applicable.